FAQs

You can view the available payment methods at checkout. Options may vary depending on the country you're ordering from.

You can change your delivery address directly from your order confirmation email.

To request a cancellation, size change or any other modification, please contact our Customer Service team at hello@murisbrand.com.

Please note that once your order is being prepared, we can no longer change or cancel it. In this case, you can request a return once you've received it.

Once your purchase is complete, you'll receive a confirmation email with your order details. If you can't find it in your inbox, please check your spam or junk folder.

If your size is out of stock, you can sign up for a back-in-stock notification on the product page. We'll send you an email when it's available again.

You can request a size exchange through our online returns portal. Simply enter your order details and follow the on-screen instructions. Before confirming your request, make sure you've selected the correct style, colour and size.

Please note that orders placed on our website cannot be exchanged at physical shops or retailers that stock Muris products.

You can request a return through our online returns portal. Simply enter your order details and follow the on-screen instructions.

Please note that orders placed on our website cannot be exchanged at physical shops or retailers that stock Muris products.

You have 30 calendar days from the date you receive your order to request an exchange or return. You can manage both processes through our Returns Centre.

Exchange and return costs may vary depending on the country. You can find the relevant conditions and fees for your country in the Exchanges and Returns section of our website.

Once we've received and inspected your return, we'll process your refund using the same payment method you used for your purchase. Once issued, it may take between 2 and 14 days to appear in your account, depending on your bank.

If you notice any issues with the product you've received, please contact our Customer Service team at hello@murisbrand.com. Include your order number and as many details as possible so we can review your case and offer a solution.

To keep your Muris looking as good as new, we recommend using our Cleaning Kit and following these steps:

1. Air your shoes and insoles separately for at least 12 hours before cleaning.
2. Remove surface dirt with the brush, gently rubbing any areas that need attention.
3. For more stubborn dirt, lightly dampen the cloth with the cleaning foam and gently apply it to the shoes, avoiding soaking them.
4. Leave your shoes to dry in the shade for at least 12 hours, away from direct sunlight or heat sources.
5. As a finishing touch, if your shoes feature microfibre, gently brush it once dry to restore its finish.

Remember not to wash your Muris in the washing machine or tumble dry them, as this could damage their materials.

No. We recommend not washing your Muris in the washing machine or using a tumble dryer, as this could damage the materials and components of your shoes.

To keep them in good condition, always follow our cleaning and care recommendations. Please note that damage caused by cleaning methods or products other than those recommended is not considered a manufacturing defect.

We currently don't offer specific waterproofing products for our shoes. If you'd like to use an additional product, we recommend consulting a footwear specialist first to ensure it's suitable for the materials of your particular style.

Please note that damage caused by external products not recommended by Muris is not considered a manufacturing defect.

Measure the length of both feet and use the longer foot as your reference. You'll find step-by-step instructions on how to measure your feet correctly in our Size Guide.

Once you have your measurement, compare it with our size chart to find the best fit.

No. Our size guide is based on foot length, not insole length. The necessary room for your feet to move freely is already included, so there's no need to add any extra millimetres to your measurement.

If your measurement falls between two sizes, the best choice may depend on foot shape and age.

For children, we recommend choosing the larger size to allow enough room for growth and natural foot movement.

For adults, it depends on the characteristics and preferences of each foot. If you're unsure between two sizes, contact our Customer Service team and we'll help you find the best option.

It's common to have a slight difference in length between your feet. Always measure both and use the longer foot as your reference when choosing your size.

Our Customer Service team is available Monday to Thursday from 9 am to 6 pm and Friday from 9 am to 3 pm. We'll do our best to get back to you as soon as possible during our opening hours.

You can contact our Customer Service team by emailing hello@murisbrand.com. We'll be happy to help with any questions about your order or our products.